Hello Gary
Thank you so much for your feedback. It is very valuable to us. In the main we find TNT's service to be very satisfactory, but occasionally there are hiccups beyond our control. However their overall performance, in our experience sending product all over Australia, has been very satisfactory. Sometimes customers who live in a location 'off the beaten track' find it works better to arrange delivery to an address at a larger centre, or to pick up from the nearest TNT depot. This saves delays.
Your satisfaction is very important to us, so next time you are ordering from us, please indicate if you prefer some other arrangement of carrier or delivery point, and we will do our best to arrange it to your satisfaction.
Kind regards,
John Urquhart
Austrapak Jars and Bottles
0419 570 935